• Info@Urshicollections.Com

Return & Refund Policy

The products ordered online (urshicollections.com) by our customers are individually made in accordance with their choices, so we expect our customers to support our NO RETURN / NO EXCHANGE POLICY.
 
We only accept returns in the following cases.
 
  1. If you have received a damaged product (or)
  2. If you have received a different product than what you have ordered. 
 
Also  NO RETURN and NO EXCHANGE POLICY for products under SALE !
 

PRODUCT RECEIVED IN DAMAGED CONDITION.

 
If upon receipt of the package, you notice that the packing is damaged / tampered, do not accept the package from the courier company. If any discrepancy is found, kindly lodge a complaint with the courier company’s local office for the same.
 
It shall be a rare situation that the product received by you is damaged, defective or if you have not received the right product, then please email us at   urshi.collections@gmail.com within 24 hours of receipt of product wherein you have to clearly mention the details of the complaint with the product that you have received. We will then examine this product for the complaint mentioned in your email. Please retain the product with its packaging and wait for our response regarding the reported problem. 
 
Incase you receive a damaged product or wrong item, you can return the product to our office with prior intimation to us within 24 hrs of receipt of product. The returned product (damaged or wrong item) should reach us within 4-6 working days of our confirmation in its original condition and packing along with a copy of the invoice. If the product is not reached to us within 10 working days from the date of receipt of the packet, we cannot help you in replacing the product or exchanging it with any other product.
 
Please note here that if any product is returned to us without our confirmation, we will not take any guarantee for replacement of the product. Any product being returned back to us should be done only through courier or registered airmail.
 
Any shipping costs of returning the product back to us is to be borne entirely by the customer. The safe receipt of the returned product(s) to us is the responsibility of the customer.
 
In case of multiple products being ordered, if for any reason whatsoever, urshi  Collections in unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, urshi  Collections shall agree to refund amount as against such non-deliverable products.
 

PRODUCT REFUND POLICY.

 
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
• Refund mode (NEFT) and duration (10-12 working days)